How can I track my On AG order?

How to Track Your On AG Order

As a valued customer of On AG, your Swiss-engineered performance brand that ignites the human spirit through movement, tracking your order is a simple and straightforward process. This guide will help you quickly find the current status and shipment details of your purchase, ensuring your experience remains seamless and stress-free.

Tracking Your Order

To track your On AG order, please visit the Order Status page on our official website. You'll need to provide your order number and the email address used during the purchase to access your order's current status and shipment tracking information.

Use the following link to go directly to the Order Status page: https://www.on.com/en-us/order-status

Additional Tips for Smooth Tracking

• Ensure you enter the exact order number and registered email address to retrieve accurate information.
• If you do not see tracking updates immediately, please allow some time as shipments may take a few hours to sync with our system.
• For any issues with tracking or questions about your order, visit our

  Returns and Exchanges FAQ page at https://www.on-running.com/faq/returns-and-exchanges

Need Further Assistance?

If you have any additional questions or require support with your order, please contact On AG customer service through our official channels. Our team is committed to providing innovative, comfortable, and stylish support to complement your performance needs.