What should I do if I experience discomfort or pain while using On AG shoes?

Experiencing discomfort or pain while wearing your On AG shoes can affect your performance and enjoyment. This guide provides important steps to address and resolve such issues promptly to ensure your comfort and safety.

Check Your Shoe Size and Fit

Incorrect shoe size or fit is a common cause of discomfort. Please refer to our Size Guide to verify you have selected the right size for your feet. Proper fit ensures optimal support and comfort during use.

Our Size Guide is available here: https://www.on-running.com/en-us/size-guide

Consider Your Running Style and Terrain

Different On AG shoe models are designed to suit specific running styles, surfaces, and terrains. Ensure that your shoe type matches your intended use to avoid discomfort caused by inappropriate support or cushioning.

Gradual Break-In Period

If you are new to your On AG shoes, gradually increase your wear time. This allows your feet to adapt to the shoe’s design and materials, reducing the risk of discomfort or pain.

Persistent Pain or Suspected Product Issue

If discomfort continues or pain develops, or if you believe there may be a defect with the product, please contact On AG customer service promptly.

When contacting support, provide details of your issue, your order number, and any relevant photos to help our team assist you effectively.

For warranty and exchanges information, visit: https://www.on.com/en-us/faq/returns-and-exchanges

Additional Tips for Comfort

• Wear appropriate socks designed for running or your activity to reduce friction.
• Ensure your shoe lacing is snug but not too tight, adjusting as needed to avoid pressure points.
• Inspect your feet for any existing conditions or injuries that may be causing pain.

Contacting On AG Customer Service

Our dedicated support team is here to help you resolve any fit issues or concerns about your On AG shoes to maintain optimal performance and comfort.